Multilingual Service Desk Analyst
1 month ago
Multilingual Service Desk Analyst - IT Support Specialist
About the Role:We are seeking a highly skilled and experienced Multilingual Service Desk Analyst to join our team at Recruiter PH. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring that their IT needs are met promptly and efficiently.
Responsibilities:- Providing timely and effective technical support to clients via phone, email, or remote desktop software
- Troubleshooting and resolving complex technical issues related to hardware, software, and network infrastructure
- Collaborating with cross-functional teams to resolve technical issues and improve overall service delivery
- Developing and maintaining strong relationships with clients to ensure their satisfaction and loyalty
- Staying up-to-date with industry trends and technologies to continuously improve skills and knowledge
- Bachelor's Degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in IT support or customer service role
- Excellent written and verbal communication skills in English and Norwegian
- Strong analytical and problem-solving skills with ability to work independently
- Proficient in IT service management tools and software
- Able to work in a fast-paced environment with multiple priorities and deadlines
- Competitive salary range: PHP 80,000 - PHP 120,000 per month
- Relocation package for international candidates (including flight and accommodation) on 1st month
- Processing of visa and work permit
- Career development in a multinational company
- Modern working environment
- Cultural interaction
- Leave entitlements
- HMO coverage with acclaimed hospitals and clinics
- Extended HMO coverage
- Group life insurance
- Health and wellness programs
- Member Referral Program
- Special Meal Allowance
- Global Member Assistance Program (MAP)
- Health and Wellness Program
- Oxygen
- Corporate Social Responsibility Program
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