Multilingual Service Desk Analyst

1 month ago


Manila, National Capital Region, Philippines Recruiter PH Full time
Job Title:

Multilingual Service Desk Analyst - IT Support Specialist

About the Role:

We are seeking a highly skilled and experienced Multilingual Service Desk Analyst to join our team at Recruiter PH. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring that their IT needs are met promptly and efficiently.

Responsibilities:
  • Providing timely and effective technical support to clients via phone, email, or remote desktop software
  • Troubleshooting and resolving complex technical issues related to hardware, software, and network infrastructure
  • Collaborating with cross-functional teams to resolve technical issues and improve overall service delivery
  • Developing and maintaining strong relationships with clients to ensure their satisfaction and loyalty
  • Staying up-to-date with industry trends and technologies to continuously improve skills and knowledge
Requirements:
  • Bachelor's Degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in IT support or customer service role
  • Excellent written and verbal communication skills in English and Norwegian
  • Strong analytical and problem-solving skills with ability to work independently
  • Proficient in IT service management tools and software
  • Able to work in a fast-paced environment with multiple priorities and deadlines
What We Offer:
  • Competitive salary range: PHP 80,000 - PHP 120,000 per month
  • Relocation package for international candidates (including flight and accommodation) on 1st month
  • Processing of visa and work permit
  • Career development in a multinational company
  • Modern working environment
  • Cultural interaction
  • Leave entitlements
  • HMO coverage with acclaimed hospitals and clinics
  • Extended HMO coverage
  • Group life insurance
  • Health and wellness programs
  • Member Referral Program
  • Special Meal Allowance
  • Global Member Assistance Program (MAP)
  • Health and Wellness Program
  • Oxygen
  • Corporate Social Responsibility Program


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