Customer Service Ambassador

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomer Full time $4,800 - $12,000
Job Description

We are seeking a skilled Customer Engagement Specialist to play a key role in ensuring customer satisfaction on both Amazon Seller Central and our client's website.

The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and providing assistance to ensure a seamless shopping experience for customers.

  • Respond promptly to customer inquiries and complaints via email and chat on Amazon Seller Central and the client's website.
  • Provide accurate information about products, orders, shipping, and returns.
  • Assist customers with navigating the client's website, placing orders, and resolving any technical issues they may encounter.
  • Collaborate with the sales and operations teams to address customer concerns and ensure the timely resolution of issues.
  • Maintain a high level of professionalism and empathy when interacting with customers to build trust and loyalty.
  • Monitor customer feedback and identify recurring issues to proactively address them.
  • Update customer records and communicate feedback or trends to the appropriate departments within the organization.
Required Skills and Qualifications
  • Minimum of 2+ years of customer service experience is required.
  • Preferably experienced with customer service tools such as E-desk or similar platforms.
  • Excellent English communication skills, both written and verbal.
  • Strong customer service orientation with the ability to empathize and prioritize customer needs.
  • A basic understanding of e-commerce platforms, particularly Amazon Seller Central, is preferred but not required.
  • Detail-oriented with the ability to multitask and prioritize tasks effectively.
  • Proficiency in using email, chat, and other communication tools.
  • Ability to work independently and collaboratively within a remote team environment.
  • Must be available to engage through WhatsApp chat.
Benefits

This role offers a unique opportunity to make a meaningful impact on customer satisfaction and contribute to the growth and success of our organization.

Others

As a Customer Engagement Specialist, you will have the chance to develop your skills and knowledge in customer service, teamwork, and problem-solving, while working in a dynamic and supportive environment.

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