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Customer Service Technical Support

1 week ago

Manila, National Capital Region, Philippines Genie Technologies Inc. Full time
Customer Service Technical Support

We are looking for a highly skilled Customer Service Technical Support professional to join our team at Genie Technologies Inc. The ideal candidate will have excellent communication and problem-solving skills, as well as a strong background in Point-of-Sale software systems. As a key member of our team, you will be responsible for providing top-notch support for our POS system-related issues.

**Key Responsibilities:**
  • Providing accurate information on IT products or services
  • Recording events and problems and their resolution in logs
  • Working independently on a variety of assigned tasks
  • Providing Off-Site Support (phone, web-based tools, e-mail) and onsite if necessary

Requirements:
  • Bachelor's Degree in Computer Science, Information Technology or equivalent
  • At least 3 to 5 years of relevant experience
  • Proven experience in implementing/configuring/supporting Point-of-Sale (POS) software systems
  • Tech savvy with working knowledge of office automation products, databases, and remote control