Real Estate Technical Support Representative

1 day ago


Ayala Alabang, National Capital Region, Philippines beBeeSpecialist Full time $6,600 - $8,400

Job Title: Real Estate Support Specialist

Job Description

The role of a real estate support specialist involves delivering exceptional technical and administrative support to agents and clients via live chat, email, and phone. This position requires someone who is self-motivated, can manage multiple communication channels at once, and is comfortable crafting client-facing responses without relying on templates.

Main Responsibilities:
  • Support Clients: Serve as the primary point of contact for agents, brokers, and clients seeking assistance via chat, email, and phone using tools like Intercom, Dialpad, and Salesforce.
  • Troubleshoot Issues: Assist users with basic troubleshooting such as browser compatibility, password resets, and connectivity issues.
  • General Support: Guide users through platform challenges and enable them to learn new skills to stay ahead.
  • Escalation Cases: May assist with testing and researching issues before they become problems.
Requirements:
  • Candidate Profile: 2+ years of customer support or technical experience.
  • Technical Expertise: Experience in live chat or tech support environments.
  • Communication Skills: Strong written and verbal English—able to craft professional replies.
  • Multitasking: Comfortable managing multiple tasks across chat, email, and task tools.
  • Quick Learner: Quick to learn new systems and troubleshoot independently.
  • Organizational Skills: Organized, reliable, and detail-oriented.


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