Financial Technology Specialist
3 days ago
At Salmon, we're revolutionizing financial services by harnessing innovative technology and intuitive product design. As a key member of our team, you'll play a vital role in managing and enhancing our customer service technology infrastructure.
Your responsibilities will include overseeing cloud-based services, CRM systems, chatbots, and telephony systems. If you thrive on analyzing business and technical requirements to design IT solutions that cater to customer needs, then we want to hear from you.
Key Responsibilities:- Install, configure, and troubleshoot customer service technology platforms
- Monitor and optimize the performance, availability, and security of customer service technology platforms
- Provide technical support and training to users on how to use customer service technology platforms
- Consult with users and managers to understand their requirements and expectations
- Develop and document functional specifications and system designs for customer service technology platforms
- Coordinate with IT team and developers to implement and test IT solutions for customer service technology platforms
- Evaluate and recommend new technologies and tools to enhance customer service technology platforms
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