Remote B2B Support Specialist

4 days ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time $45,000 - $70,000

Seeking a results-driven professional to join our B2B Operations team as a Customer Support Agent. As the front line for business clients, you will ensure a smooth, professional experience through timely, solution-driven support.

Key Responsibilities:
  • Act as the primary point of contact for B2B clients via email, chat, and phone calls.
  • Handle incoming support inquiries with professionalism, empathy, and efficiency.
  • Troubleshoot and resolve operational, technical, or order-related issues in a timely manner.
  • Collaborate with sales, logistics, and product teams to ensure seamless service delivery.
  • Maintain accurate records of client interactions and issue resolutions in CRM systems.
  • Identify recurring problems and escalate them appropriately to internal stakeholders.
  • Contribute to documentation, FAQs, and process improvements to streamline support workflows.

Requirements:

  • 1–3 years of experience in customer support, account management, or operations (B2B preferred).
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills with a customer-first attitude.
  • Comfortable working with CRM and ticketing systems.
  • Experience handling multiple client accounts or working in a fast-paced, multi-channel environment.
  • Detail-oriented and organized, with the ability to prioritize and manage time effectively.
  • A team player who can also work independently and take initiative.

Benefits:

You will have the flexibility to work from home while being part of a collaborative team. Knowledge of Telco is a plus.

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