Technical Support Specialist
2 weeks ago
At Hunter's Hub Incorporated, we are seeking a highly skilled Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support for our Chinabank mobile application, troubleshooting and resolving technical issues, and ensuring a high level of customer satisfaction.
Key Responsibilities:- Provide technical support for the Chinabank mobile application, including troubleshooting and resolving technical issues.
- Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.
- Ensure a high level of customer satisfaction through effective communication and problem-solving skills.
- At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
- Strong knowledge of ticketing systems, problem management, and incident resolution processes.
- Experience working with technology partners and cross-functional teams.
- Excellent communication, analytical, and problem-solving skills.
- Ability to manage multiple priorities and work effectively under pressure.
- ITIL Foundation Certification
- Certified Support Professional (CSP)
- Certified Help Desk Professional (CHDP)
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