Help Desk Specialist

3 days ago

Antipolo City, Calabarzon, Philippines beBeeCustomer Full time $7,200 - $7,800

Customer Experience Ambassador

This is a role that involves delivering exceptional customer service to our customers.

The ideal candidate will have a strong command of the English language, be calm under pressure, and have excellent communication skills.

The primary responsibilities include tracking customer concerns, identifying trends, and driving engagement. Additionally, the candidate will work cross-functionally to remove customer obstacles, ensure every customer has an extraordinary experience, and understand why customers wish to cancel and work on solutions to keep customers satisfied.

The perfect candidate will be able to adapt quickly to change, multitask efficiently, and have excellent verbal and written English communication skills.

  • Main Responsibilities:
  • Track customer concerns, identifying trends, and drive engagement
  • Work Cross-Functionally to remove customer obstacles
  • Ensure every customer has an extraordinary experience
  • Understand why customers wish to cancel and work on solutions to keep customers satisfied
  • Identify opportunities to Upsell our customers on additional products and services that will save them money and solve their issues

Requirements:

  • Calm Under Pressure, excellent at establishing rapport, and comfortable chatting with a variety of people
  • Kind to your core
  • Able to Adapt quickly to change
  • Excellent in both Verbal and Written English Communication skills
  • A Skilled Multitasker and Organizational by nature
  • Experience with Zendesk, Hubspot or similar technology

Why Work Here?

  • We Value Curiosity and learning in employees
  • Promote open-mindedness, embracing mistakes, and encouraging challenging questions for personal growth
  • Encourage continuous learning to empower team members to tackle challenges and excel in their roles
  • We Operate lean, optimizing resources to improve products and deliver a world-class customer experience
  • We Prioritize value over excess, embodying a scrappy and resourceful spirit to achieve mission and values
  • We Take decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks
  • We Strive for Transparency and prioritize open, Direct communication
  • We Take work seriously and see it as a reflection of who we are
  • We Approach work with a sense of ownership and a desire to deliver the best possible results
  • We Value a Caring Mentality, prioritizing teamwork over personal accolades and fostering a customer-focused culture that drives success and promotes a supportive work environment

Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Telecommunications

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