Medical Call Coordinator

9 hours ago

Las Piñas, National Capital Region, Philippines beBeeDispatcher Full time $7,200 - $7,800
Job Title: Medical Dispatcher

This is a highly demanding and rewarding role that requires exceptional communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

About the Role:

The successful candidate will be responsible for coordinating non-emergency medical transportation services, ensuring seamless communication between clients, drivers, and healthcare providers.

The ideal candidate will have excellent customer service skills, including conflict resolution and patience, as well as the ability to learn our dispatch software or other NEMT dispatching platforms.

We are looking for someone who can work effectively in a team, prioritize tasks, and maintain accurate records.

This position requires strong problem-solving and critical-thinking skills, as well as the ability to adapt to changing situations and priorities.

Key Responsibilities:
  • Coordinate non-emergency medical transportation services
  • Ensure seamless communication between clients, drivers, and healthcare providers
  • Handle inbound and outbound calls professionally and courteously
  • Assist clients and drivers with trip inquiries, modifying or canceling trips as needed
  • Monitor driver locations and adjust routes in real-time to address delays, no-shows, or last-minute trip changes
Required Skills and Qualifications:
  • Experience in NEMT dispatching or customer service (preferred)
  • Ability to learn our dispatch software or other NEMT dispatching platforms
  • Familiarity with RingCentral VOIP or similar call center communication systems
  • Excellent verbal and written communication skills in English
  • Strong problem-solving and critical-thinking skills
  • Knowledge of HIPAA policies and confidentiality best practices
Benefits:

We offer a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional growth and development.

Other Opportunities:

We are committed to providing a positive and supportive work environment, where employees feel valued and empowered to succeed.

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