Medical Care Advocate

1 day ago

Las Piñas, National Capital Region, Philippines beBeeHealthcare Full time ₱1,800,000 - ₱2,500,000
Job Overview

A Patient Services Coordinator is responsible for managing patient queries and concerns. Their primary tasks include understanding what a patient needs by conducting interviews and gathering information. They then ensure that the patient receives those needs met by coordinating with various stakeholders, including patients, family members, medical personnel, and administrative staff.

Key Responsibilities
  • Answer incoming calls according to established procedures and departmental standards.
  • Assist patients in resolving their queries and concerns.
  • Collect outstanding patient balances.
  • Collaborate with third-party entities, such as insurance companies, regarding patient accounts.
  • Make outbound collection calls according to procedure and departmental standards.
  • Support patients in their billing inquiries and concerns.
  • Maintain confidentiality by adhering to HIPAA guidelines when handling protected health information.
  • Work collaboratively as part of a team and support department and company goals and policies.
  • Ensure reliable attendance and punctuality by maintaining a good attendance record and arriving on time for work and breaks.
Qualifications and Requirements
  • A college graduate or at least two years of college coursework is preferred.
  • Relevant degrees or courses in the medical field are advantageous.
  • Strong written and verbal communication skills are essential.
  • The ability to work independently with minimal supervision is required.
  • Confidentiality is crucial when handling sensitive information.
  • Basic mathematical calculations must be performed accurately.
  • Detailed-oriented approach is necessary.
  • Proficiency in email usage is expected.
  • Self-motivation and a proactive approach are valuable assets.
  • Organization, prioritization, and meeting deadlines are critical skills.
  • Dependability and reliability are essential qualities.
  • Team player who supports department and company objectives and policies.
  • Flexibility with scheduling is required.
  • At least one year of experience in a call center related to medical accounts and programs is an advantage.
Why Choose This Opportunity?
  • This role offers a fully remote work environment.
  • Competitive benefits package includes insurance, lifestyle rewards, and more.
  • The chance to collaborate with a passionate global team making a positive impact in the healthcare industry.
Job Details
  • Seniority level: Entry-level.
  • Employment type: Full-time.
  • Job function: Healthcare provider.
  • Industries: Outsourcing and offshoring consulting.

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