Technical Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeProblem Full time ₱400,000 - ₱600,000
Job Summary:

This role is vital for ensuring seamless IT system functioning across multiple locations, especially during trading hours.

You will work remotely to provide technical support to various IT systems and platforms, with occasional on-site visits as needed. This is an excellent opportunity for problem-solvers who thrive in fast-paced environments and enjoy supporting hospitality teams.

Key Responsibilities:
  • Provide real-time IT support to restaurant teams during business hours, including evenings and weekends
  • Utilize remote tools (e.g., TeamViewer) to troubleshoot and resolve technical issues
  • Maintain and update POS menus, item settings, modifiers, reservation systems, and online platforms (Google Business Profile, Facebook)
  • Diagnose and resolve issues related to POS errors, printer malfunctions, delivery platform connectivity (Uber Eats, Menulog, DoorDash), and online reservation systems (Quandoo, SevenRooms)
  • Communicate effectively with external vendors and platform support teams
  • Document support cases and maintain an internal knowledge base of common issues and solutions
Required Skills and Qualifications:
  • Basic networking knowledge (router/modem setup, IP configuration, DHCP/static IPs)
  • Experience with hospitality technology platforms, including POS and online booking systems
  • Proficiency with remote support tools such as TeamViewer
  • Strong communication and interpersonal skills to support non-technical users patiently and clearly
  • Highly organized and capable of managing multiple tasks independently
Benefits:

This role offers a unique opportunity to work in a dynamic environment, providing technical support to restaurants and hospitality teams. As a key member of our team, you will have the opportunity to develop your skills and experience, while making a meaningful contribution to our organization.

Others:

Please note that this job description may be subject to change. We reserve the right to modify or remove any aspect of this job at any time.

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