Senior Operations Manager

4 weeks ago

Manila, National Capital Region, Philippines Different Technologies Pty Ltd. Full time

Key Responsibilities

Strategic Leadership & Business Planning

  • Collaborate with the CEO to define and implement strategic plans for growth, expansion, and diversification of services.
  • Identify new business opportunities, partnerships, or revenue streams to enhance scalability and market reach.
  • Contribute to the development of business roadmaps, quarterly goals, and operational scorecards.

Operational Framework Development

  • Design and implement company-wide systems, workflows, and standard operating procedures (SOPs).
  • Optimise internal processes to support efficient delivery, client satisfaction, and profitability.
  • Oversee compliance, risk management, and operational alignment across departments.

People & Performance Management

  • Lead, manage, and inspire a cross-functional team with clear targets, regular feedback, and a culture of accountability.
  • Implement performance monitoring tools, KPIs, and metrics to measure individual and departmental success.
  • Champion a culture of development, learning, and internal promotion where possible.

Business Analysis & Continuous Improvement

  • Conduct ongoing analysis of business performance, client satisfaction, and operational costs to identify areas for improvement.
  • Lead initiatives to implement automation, cost-saving solutions, and improved service workflows.
  • Act as a troubleshooter to resolve roadblocks across the company in real-time.

Company Support & Cross-Functional Involvement

  • Support all departments (cleaning, maintenance, client relations, guest management, etc.) and offer leadership guidance when challenges arise.
  • Take part in major operations decisions, systems transitions, or operational changes.
  • Serve as a right-hand to the CEO or someone who can manage the business, supporting with strategic decision-making, client escalations, and external communications as needed.

Key Skills & Competencies

  • Leadership & Team Building: Demonstrated experience managing high-performing teams across different functions.
  • Operations Mastery: Strong background in building and optimising operational systems in a growing business environment.
  • Process Development: Skilled in designing, documenting, and enforcing SOPs across business units.
  • Analytical Thinking: Capable of using data and insights to guide decision-making, set priorities, and measure success.
  • Strategic Mindset: Understands how to align daily operations with long-term goals.
  • Problem Solving: Calm under pressure with the ability to assess complex situations and act decisively.
  • Project Management: Highly organised, deadline-driven, and able to manage multiple initiatives at once.
  • People-First Mentality: Strong interpersonal skills, emotional intelligence, and a passion for helping others grow.

Qualifications

  • More than 5 years of leadership experience in operations, business management, or similar senior roles.
  • Background in property service accommodation, or service industries preferred but not required.
  • Strong strategic thinking with a practical, hands-on approach to implementation.
  • Demonstrated experience in business process design, SOP development, and performance improvement.
  • Exceptional team leadership and people management skills.
  • Strong communication and interpersonal skills.
  • High level of accountability, integrity, and problem-solving ability.
  • Experience in scaling operations or managing business growth is a strong advantage.
  • Proficient in using project management tools, CRM systems, and productivity software.
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