Customer Service Advocate
2 weeks ago
Job Title:
Care Representative
Care RepresentativeWe are looking for a customer-focused professional to join our team as a Care Representative. The ideal candidate will be responsible for responding to customer inquiries via phone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Key Responsibilities:
- Analyzing customer problems and providing solutions
- Operating a PC/image station to obtain and extract information
- Documenting customer interactions and outcomes
- Developing positive customer relationships and coordinating with internal teams to address customer needs
Required Skills and Qualifications:
- Strong oral, written, and interpersonal communication skills
- Problem-solving and analytical skills
- Facilitation skills
- Ability to work in an automated customer service environment
Benefits:
The successful candidate will have the opportunity to work in a dynamic and supportive team environment with opportunities for growth and development. We offer competitive compensation and benefits packages, including medical, dental, and vision coverage.
Others:
This role requires a high school diploma or equivalent, and 1-3 years of experience in an automated customer service environment. For URAC accredited areas, the following professional competencies apply: associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
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