Call Center Leadership Role

5 days ago

Lambunao, Philippines beBeeManager Full time ₱100,000 - ₱120,000
Job Description:

This is a challenging leadership role where you will lead a team of call center supervisors and be directly responsible for their performance. The successful candidate will have experience in coaching and developing team members, managing metrics and performance criteria, and driving a culture of accountability and continuous improvement.

">
  • Lead a team of 5-10 call center supervisors
  • Coach and develop team members on customer service processes and best practices
  • Manage metrics and performance criteria to improve call center productivity
  • Drive a culture of accountability and continuous improvement

As a Call Center Operations Manager I, you will play a key role in ensuring the success of our contact center operations. You will work closely with other departments to ensure seamless communication and collaboration.

">Key Responsibilities:
  • Lead a team of call center supervisors
  • Coach and develop team members
  • Manage metrics and performance criteria
  • Drive a culture of accountability and continuous improvement

You will be responsible for managing the day-to-day operations of the contact center, including workforce management, scheduling, and performance monitoring.

">Requirements:
  • Experience in customer service or call center management
  • Strong leadership and coaching skills
  • Ability to manage metrics and performance criteria
  • Excellent communication and interpersonal skills

Our ideal candidate will have a strong background in customer service or call center management, with experience in leading teams and managing performance. They will be a strategic thinker with excellent communication and interpersonal skills.

">What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Our collaborative and dynamic work environment makes it an exciting place to work.

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