Tax Leadership Position

2 days ago

Lambunao, Philippines beBeeLeadership Full time ₱1,000,000 - ₱1,200,000

Leadership Opportunity in Tax Services

MCI is a leading provider of specialized solutions to meet diverse client needs. With a commitment to excellence and innovation, we have established ourselves as trusted partners in the industry.


As a Tax Expert Supervisor, you will support and coach a team with leadership and expertise as they answer tax-related questions and provide guidance. Team members are experienced in customer service but may lack tax knowledge. They will receive expert guidance, explanations of tax and technical terms, and answers to tax-related questions.


Key Responsibilities
  • Lead a team of customer service agents responsible for inbound call handling.">
  • Coach and develop reports on customer service processes and best practices.
  • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously.
  • Drive a culture of accountability, continuous improvement, and personal excellence.
">Candidate Qualifications">

The ideal candidate would share and understand the high-growth objectives of the company. This role requires strong leadership, creative thinking, and dedication to people.

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  • Minimum of 3-years of total call center experience or 1-year of call center management experience.
  • Associates degree or equivalent combination of education and relevant work experience.
  • Exceptional interpersonal and communication skills.
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