Lead Call Center Operations

Job Description:This is a challenging leadership role where you will lead a team of call center supervisors and be directly responsible for their performance. The successful candidate will have experience in coaching and developing team members, managing metrics and performance criteria, and driving a culture of accountability and continuous...

OverviewBusiness Process Outsourcing Operations Supervisor RoleMCI is a leading provider of tailored solutions to meet the diverse needs of clients.As a Business Process Outsourcing Operations Supervisor, you will oversee all aspects of our call center team and ensure an exceptional customer experience in all customer touch-points, including phone service...

OverviewJoin to apply for the Call Center Operations Manager I role at Mass Markets.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the...

OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. As a high growth organization with an entrepreneurial culture, we are...

">Job Title: Center Site Director">The primary responsibility of the Center Site Director is to manage and develop supervisors along with overseeing all operational aspects of a call center.]Responsibilities:Create and implement operational strategies that ensure performance, culture, and controls align with corporate objectives.Collaborate with leadership...

Job OverviewThe Call Center Sales Manager plays a pivotal role in overseeing all aspects of the call center team, ensuring an exceptional customer experience across all touch-points.This involves managing a team of supervisors to develop efficient operations, drive sales and customer services. The individual will work to continuously improve client metrics...

Tax Service Manager Job DescriptionThe Tax Service Manager is a high-level position that oversees the performance and productivity of tax customer service agents. This role requires prior experience in tax accounting, management, supervision, or customer service leadership.As a team leader, you will be directly responsible for coaching and developing reports...

Job OpportunityWe are seeking a seasoned professional to lead teams in commercial and public sector sales.Key Responsibilities:Manage and coach a team of inbound sales and service agents.Monitor performance metrics and implement improvements in productivity and quality.Conduct regular coaching sessions and performance reviews.Motivate the team to achieve and...

Job Title: Business Process Operations SupervisorJob Description:This role oversees the daily activities and growth of supervisors within a complex call center environment, ensuring quality from start to finish.The supervisor will conduct regular business meetings with direct reports to complete performance reviews and coaching for maximum quality and...

OverviewManila, PHJOB TYPE: Full-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.As a high growth organization with an...