Remote Customer Service Representative
2 weeks ago
We are seeking experienced customer service professionals to work as Remote Call Center Representatives. This role involves handling inbound and outbound customer inquiries, providing exceptional service, and promoting new products and services.
The ideal candidate will have prior call center experience, strong language proficiency in English, and a high-speed internet connection. They must also reside within 80km of our office.
Responsibilities- Handle customer calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Document interactions and process claims accurately.
- Guide customers through options to find the best solutions.
- Follow established scripts and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work from home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
We deliver tailored solutions to meet the diverse needs of our clients. Our commitment to excellence and focus on innovation make us a trusted partner in the industry.
Our mission is to create industry-leading solutions that deliver exceptional experiences and drive optimal performance. We strive to be the go-to partner for businesses looking to enhance their customer experience.
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