Dedicated Customer Service Representative

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerService Full time $30,000 - $50,000

Job Opportunity Overview


We're seeking highly motivated professionals to handle inbound and outbound customer service initiatives for a diverse range of clients. You'll be responsible for handling incoming inquiries, proactively reaching out to existing customers, and promoting new products and services while delivering exceptional service.

As a remote call center representative, you'll have the opportunity to work on high-impact projects with some of the world's most iconic brands. This role is ideal for individuals who thrive in fast-paced environments and are passionate about creating memorable customer experiences.

Candidates must possess prior call center experience, strong communication skills, and the ability to work independently. A quiet and distraction-free workspace is also required.

To be considered for this position, please complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

Benefits: Competitive compensation package, flexible working hours, and opportunities for professional growth and development.

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