Remote Customer Service Position
2 weeks ago
This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands. We're looking for enthusiastic remote customer service representatives to support inbound and outbound service initiatives.
Key Responsibilities- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow established scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
- Must be 18 years or older.
- High school diploma or equivalent required.
- Previous call center experience preferred.
- Work from home experience desired.
- Strong command of the English language essential.
- Typing speed of 20+ WPM required.
- High-speed internet connection necessary.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) expected.
- Familiarity with Windows operating systems required.
- Skilled in troubleshooting and follow-up.
- Able to multitask and self-manage effectively.
- Excellent interpersonal skills a must.
Our ideal candidate is highly motivated and dedicated with a strong commitment to delivering exceptional customer experiences.
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