Remote Technical Support Professional
2 days ago
We are seeking skilled professionals to provide remote assistance and troubleshooting support for various clients across industries. You will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.
A high-speed internet connection and an appropriate, quiet work environment are required.
Key Responsibilities- Respond to inbound technical support requests via phone, chat, or email.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide customers through step-by-step solutions and escalate complex issues when necessary.
- Maintain up-to-date knowledge of products, services, and support procedures.
- Ensure customer satisfaction by providing timely and effective resolutions.
- Must be 18 years or older.
- High school diploma or equivalent.
- Previous call center experience is preferred.
- Strong command of the English language is essential.
- Typing speed of 20+ WPM is required.
This is a remote role that requires strong communication skills, technical expertise, and the ability to work independently.
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