Level 1 Technician

23 hours ago

Quezon City, National Capital Region, Philippines ScalableOS Full time ₱300,000 - ₱600,000 per year

This is a remote position.

SUMMARY
The Level 1 Technician is responsible for installing, maintaining, testing, and repairing systems and networks. They utilize their technical knowledge to support IT initiatives and provide first-level technical information systems support to clients.

 JOB RESPONSIBILITIES
  • The Level 1 Technician is responsible for the following types of calls and tickets (but not limited to):
    • Creating, adding, and deleting distribution groups.
    • Performing virus and malware scans (escalating tickets for issues beyond basic removal).
    • Provisioning and supporting mobile devices. o Connecting devices to wireless networks.
    • Handling new user move, add, or change requests (escalating for complex installations).
    • Deactivating user accounts (with some exceptions). o Creating shortcuts to desktops.
    • Setting up new printers. o Configuring Citrix connections. o Providing general support for Microsoft Office software.
    • Ordering Office 365 licenses for existing clients.
    • Granting admin rights (escalating additional work resulting from rights granting).
    • Granting access to drives.
    • Assisting with password resets.
  • Performing a "Dispatch" role as necessary to respond to clients and enter support requests on their behalf.
  • Being available to answer calls in the Level 1 queue.
  • Writing documentation and procedures to improve service response for future support incidents.
QUALIFICATIONS
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of two years of experience in L1 Support.
  • Understanding of support tools, techniques, and how technology is used to provide IT service.
  • Excellent communication skills and comfort in taking phone calls.

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