Customer Debt Recovery Representative

2 days ago

San Juan, National Capital Region, Philippines beBeeCollections Full time ₱150,000 - ₱350,000

Overdue payments are a major concern for businesses. To tackle this issue, we need professionals who can effectively communicate with customers and negotiate settlements.

We seek a detail-oriented Collections Specialist to join our team. The ideal candidate must possess excellent spoken and written English skills, have experience using QuickBooks, and be proficient in managing AR reports and recording transactions.

Key Responsibilities:
  • Contact customers to collect overdue payments and update payment statuses
  • Maintain accurate records of all customer interactions, including contact dates and results
  • Analyze Accounts Receivable (AR) data in QuickBooks to identify overdue accounts and prioritize follow-ups
  • Record collection efforts in a spreadsheet as per company training and guidelines
  • Follow up with customers red-flagged for aging outstanding balances and encourage timely payments
  • Refer customers for Stop Service when necessary, following company protocols
  • Work closely with the finance and accounting team to report progress and issues
Requirements:
  • Females are encouraged to apply for this role
  • Proficiency in QuickBooks (experience in managing AR reports and recording transactions)
  • Excellent spoken and written English skills for professional communication
  • Experience in collections, customer service, or accounts receivable is an asset
  • Strong negotiation skills with the ability to handle difficult conversations professionally
  • Detail-oriented and able to accurately document customer interactions
  • Ability to work independently while following company policies and collection guidelines
Seniority level:
  • Entry-level positions available
Employment type:
  • Full-time employees required
Job function:
  • Sales and Management roles
Industries:
  • Tech industry opportunities

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