
Strategic Business Analyst
10 hours ago
About our organisation:
We specialise in providing innovative solutions to support consumers with debt through data-driven insights. We leverage machine learning and artificial intelligence to personalise the collections process and champion positive customer experiences.
We are seeking a forward-thinking Client Insights Analyst supporting our newly created regionalised structure. This role is newly created, reflecting our evolving focus on AI-assisted insight delivery, proactive scenario modelling, and cloud-first analytical architecture.
The ideal candidate will serve as a strategic partner to the business, helping to design scalable insight engines, prototype decision-support systems, and lead the next wave of analytics across high-impact problem spaces. You will work on problems that were previously underserved by traditional analytics and help define the frameworks that power executive decision-making.
This role requires you to partner with internal client leads and external stakeholders to define analytical needs and translate them into high-impact deliverables. You will develop and maintain tailored dashboards, cohort trackers, and insight narratives that reveal commercial and operational levers.
You will also lead deep dives into performance variability, liquidation trends, customer segments, and treatment outcomes. Additionally, you will deliver strategic presentations to client stakeholders with clear recommendations and hypotheses for testing.
Our team uses languages such as SQL and Python, platforms like AWS and Tableau, and workflow tools including JIRA, Confluence, and Git. Experience in fintech, financial services, or recovery analytics is preferred.
- Designing Scalable Insight Engines
- Prototyping Decision-Support Systems
- Leading Deep Dives into Performance Variability
- Delivering Strategic Presentations
We value diversity, equity, and inclusion. We believe that bringing diverse individuals together allows us to build better products and a better overall company.
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