Customer Service Specialist
6 days ago
Delivering Exceptional Customer Service
We are seeking ambitious individuals who thrive in a fast-paced environment and excel at building strong relationships with clients.
About the Role:- You will be responsible for answering inbound calls and responding to customer inquiries with professionalism and empathy.
- Providing accurate information regarding products and services is crucial to your success in this role.
- You will also resolve customer complaints and document all interactions in our system.
- To excel in this position, you must be able to follow communication scripts and standard operating procedures.
- Maintaining high levels of call quality and handle time is essential.
- Collaboration with team members and supervisors to improve service delivery is key.
- You must be 18 years or older.
- A high school diploma or equivalent is required.
- Fluency in English and Spanish (spoken and written) is necessary.
- Strong verbal and written communication skills are vital.
- The ability to multitask and manage time effectively is essential.
- Basic computer literacy and typing skills are required.
- Prior experience in customer service or call centers is an asset.
We are a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
Our commitment to excellence and focus on innovation have established us as a trusted partner in the industry.
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck.
Our team members enjoy competitive compensation, opportunities for growth and promotion, employee shuttle services, and more.
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