Technical Support Specialist

1 day ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $12,000
Job Title: Call Center Technician

We are seeking a skilled and customer-focused Call Center Technician to join our team. As a Call Center Technician, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.

About the Role:
  • This role demands excellent communication skills, a strong understanding of IT basics, and a commitment to customer satisfaction.
  • You will troubleshoot and resolve technical issues related to website access, browser functionality, peripheral device configuration, and general IT inquiries.
  • Your primary goal will be to provide clear, step-by-step guidance to customers to resolve their issues, ensuring a high first-call resolution rate.
Key Responsibilities:
  1. Answer inbound calls, emails, and chat requests promptly and professionally, ensuring a positive customer experience.
  2. Troubleshoot and resolve technical issues related to website access, browser functionality, peripheral device configuration, and general IT inquiries.
  3. Provide clear, step-by-step guidance to customers to resolve their issues, ensuring a high first-call resolution rate.
  4. Maintain accurate and detailed records of customer interactions, resolutions, and follow-ups in the CRM system.
  5. Participate in ongoing training and development sessions to stay updated on new technologies and troubleshooting techniques.
  6. Meet or exceed performance metrics, including average handle time, customer satisfaction scores, and adherence to schedules.
  7. Identify and escalate recurring technical issues to the Lead for further investigation and resolution.
Requirements:
  • High school diploma or equivalent; technical certification in IT support or related fields preferred.
  • Previous experience in technical support or customer service roles, with a focus on troubleshooting browser issues, camera issues, logon and security issues.
  • Strong communication, analytical, and problem-solving skills.
  • Familiarity with common web browsers, audio/video configurations, and basic IT concepts are required.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
What We Offer:
  • A competitive salary of $1,200 USD per month.
  • A dynamic and supportive work environment.

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