Expert Client Liaison

1 day ago

Bacoor, Calabarzon, Philippines beBeeService Full time $30,000 - $50,000
Customer Service Representative Opportunity

As a Customer Service Representative, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding products and services. In this position, you will collaborate with internal and external teams in handling customer needs to provide timely and professional service.

Key Responsibilities
  • Interact with customers to provide accurate, valid, and complete information with empathy, courtesy, and professionalism.
  • Handle incoming calls, emails, and other communication channels efficiently.
  • Record and maintain detailed client information; ensure excellent client relations and problem resolution.
  • Coordinate visits with nurses and ensure accurate and timely appointments.
  • Update paperwork, maintain records, and perform data entry using tools like Google Sheets, Excel, and internal databases.
  • Process payments via platforms such as Stripe and ensure accurate record-keeping.
  • Assist with coordinating events and special initiatives as needed.
  • Monitor and maintain supply inventory.
  • Utilize multiple screens and perform tasks with high accuracy and efficiency.
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
  • Escalate issues timely to meet internal and external expectations.
  • Identify opportunities and recommendations for continuous process improvement.
Requirements
  • Curious and authentic individual with an analytical and critical thinking mindset.
  • Detail-oriented with the ability to manage multiple priorities simultaneously.
  • Passionate about client satisfaction.
  • At least a bachelor's degree in any field.
  • Proven experience in office administration, customer service, or related fields.
  • Proficient in using Google Workspace and other office tool applications.
  • Fluent in English with excellent reading comprehension, verbal, and written communication skills.
  • Experience in call center environments and sales is highly valued.
  • Ability to understand and communicate complex ideas to customers.
  • Familiarity with payment processing platforms and tech tools.
  • Aptitude to quickly learn and navigate new technology, systems, and applications.
Preferred Skills
  • Background in sales and client relations.
  • Prompt and punctual individual with deadline management skills.
  • Comfortable with collaboration tools like Slack.
  • Quick typing skills and experience managing tasks across multiple screens.
Schedule Requirements
  • Full-time: 8 hour shifts.
  • Monday - Friday with rotating weekends as needed.

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