Remote Call Center Professional

1 week ago


Pasig, National Capital Region, Philippines beBeeCustomerService Full time ₱25,000 - ₱35,000
Customer Service Representative Job Description

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking enthusiastic customer service professionals to support a range of initiatives for our diverse portfolio of well-known clients. As a key member of our team, you will assist customers with enquiries and provide excellent service. This is an opportunity to contribute to high-impact projects with some of the world's most iconic brands.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.


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