Remote Call Center Representative

1 week ago

Pasig, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Title: Remote Customer Service Agent

We're seeking an enthusiastic professional to support a range of customer service initiatives for a diverse portfolio of well-known clients.

In this role, you'll assist customers with enquiries and provide excellent service. You'll handle inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving.

You'll research and retrieve information across systems to support customer needs, accurately documenting interactions and process claims.

Additionally, you'll guide customers through options to find the best solutions, follow scripts, policies, and procedures while using available resources, and protect customer privacy and handle sensitive information appropriately.

This is an opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Candidates must have prior call center experience and reside within 80km of our office.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Prior call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

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