
Junior Call Center Agent
3 weeks ago
National Capital Region (NCR), Pasig City
Qualifications- Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Senior High School Diploma, or some college (but did not graduate) in any course.
- Fresh Graduates or Entry Level candidates specializing in BPO/Call Center or equivalent are welcome to apply.
- With or without call center experience are encouraged to apply.
- Working students are welcome to apply as long as they are committed to work on a fixed GY shift.
- Must have good English (verbal and written) communication skills.
- Amenable to work onsite at Cyberspace Alpha (Ortigas, Pasig) Office.
- Flexible in working on a graveyard shift.
- Amenable to handle a financial voice account.
- Ability to engage in English conversations.
- Actively listens, shows empathy, and maintains professionalism.
- Guides customer interactions per the Company and Client's service strategy and policies.
- Capable of clearly documenting relevant call details while adhering to quality standards.
- Able to follow call flows, directives, and processes.
- Proficient in typing and keyboarding.
- Possesses primary computer and internet literacy.
- Answers customer calls and addresses issues/concerns.
- Provides accurate and complete needed/requested information following call flows and processes.
- Communicates appropriate options to provide timely resolution.
- Documents/logs all customer interactions following quality standards.
- Coordinates with a higher level of support for out-of-scope concerns.
- Location: Pasig City, National Capital Region (NCR).
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