Junior Call Center Agent

3 weeks ago

Pasig, National Capital Region, Philippines Santaisabel Full time
Junior Call Center Agent (Open to Fresh Graduates)

National Capital Region (NCR), Pasig City

Qualifications
  • Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Senior High School Diploma, or some college (but did not graduate) in any course.
  • Fresh graduates or entry-level candidates specializing in BPO/Call Center or equivalent are welcome to apply.
  • With or without call center experience.
  • Working students are welcome to apply as long as they are committed to working on a fixed GY shift.
  • Must have good English (verbal and written) communication skills.
  • Amenable to work onsite at Cyberspace Alpha (Ortigas, Pasig) Office.
  • Flexible in working on a graveyard shift.
  • Amenable to handle a financial voice account.
Skills
  • Ability to engage in English conversations.
  • Actively listens, shows empathy, and maintains professionalism.
  • Guides customer interactions per the Company and Client's service strategy and policies.
  • Capable of clearly and cohesively documenting relevant call details, adhering to quality standards.
  • Able to follow call flows, directives, and processes.
  • Proficient in typing and keyboarding.
  • Possesses primary computer and internet literacy.
Key Responsibilities
  • Answers customer calls and addresses issues/concerns.
  • Provides accurate and complete needed/requested information following call flows and processes.
  • Communicates appropriate options to provide timely resolution.
  • Documents/logs all customer interactions following the quality standard.
  • Coordinates with a higher level of support for out-of-scope type concerns.
Additional Info
  • Location: Pasig City, National Capital Region (NCR).
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