Sales And Customer Service Representative

2 days ago

Las Piñas, National Capital Region, Philippines beBeeCustomerSupport Full time ₱100,000 - ₱120,000
Job Opportunity

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of clients.

We're looking for enthusiastic representatives to support inbound and outbound customer service initiatives for a range of well-known clients.

  • Handle incoming inquiries and proactively reach out to existing customers.
  • Promote new products and services while delivering exceptional service.

This is a fantastic opportunity to contribute to high-impact projects with iconic brands. Strong proficiency in English, both written and spoken, is required.

Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements
  • Must be 18 years or older.
  • High school diploma or equivalent is required.
  • Previous experience is necessary.
  • Strong command of the English language is required.
  • Typing speed of 20+ WPM is expected.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) is necessary.
  • Familiarity with Windows operating systems is required.

We value our employees' contributions and provide competitive compensation and benefits packages.

Starting compensation is based on experience, and we offer various benefits and incentives to support and reward our team members.

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