Webfares Agent

Job Type: Full Time
Location: Manila Remote/Hybrid
Reporting to: Webfares Team Lead

The Role:

As a Webfares Agent at Goway Travel, your primary responsibility is to ensure accurate and efficient management of travel bookings, including quotes, cancellations, and changes. You'll work within the TravelBox system and GDS to manage daily queues, resolve fare discrepancies, and ensure that client requests are handled promptly and professionally. You'll also follow up with clients to confirm bookings, handle payment verifications, and provide excellent customer service throughout. Your work will directly support the smooth operation of the travel services provided by Goway Travel.

Key Responsibilities:

• To ensure all quotes are properly entered into in-house reservation system (TravelBox), with all notes advising rules of ticketing deadline, changes and cancellation penalties.
• To ensure all Queues (GDS and TravelBox) are checked and cleared daily (e.g., schedule changes, cancelled flights, HX segments, and various GDS segment updates).
• To ensure all PNR's/TravelBox files have been properly remarked with action or information notes every time you speak with a client or travel agent.
• All quotes and bookings are followed up with a phone call to ensure agent/client has received and understands what was quoted.
• All quotes are followed up to ensure the sale is closed.
• All agents/clients are asked at time of booking for seats, meals, rewards, and frequent flyer numbers.
• Errors on fares in either GDS or TravelBox are immediately reported to your Team Lead or manager.
• You are properly logged into your phone for your entire shift time (e.g., available status is set).
• All calls are handled professionally using appropriate business etiquette with the utmost professional care. No calls are to be transferred to voicemail; only warm transfers, plus all bookings are handled with the same care as if they were your own.
• All requests are taken care of same day, including quotes, changes, and complaints.
• Invoices, commission refunds, E-tickets are sent out same day ticket has been issued or full payment has been made on file.
• All script notes for re-issues, new tickets, and refunds are properly filled in before queuing to ticketing.
• Route specific assignments will be assigned to ensure we are competitive and up to date.
• All credit card payments and check payments are verified to ensure details are correct before issuing. All booking (fares) are verified before accepting payments.
• Additionally, to your daily responsibilities, you will also be assigned certain queue management responsibilities.
• Expected to attend onsite and offsite training seminars.

Required Skills and Qualifications:

• Candidate must possess at least a Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent.
• At least 2 years of working experience in the related field is required for this position.
• Required Skill(s): Amadeus.
• 1-4 years experienced employee specialized in Hotel Management/Tourism Services or equivalent.
• Knowledge of Travelbox/TravCom reservation systems is an asset.
• Understand how to fare construct using net, published, and private fares within GAW (internal contract management system), GDS, and TravelBox.
• Previous experience in handling corporate clients is a plus.
• Strong knowledge of world geography.
• Strong knowledge of airline routings.
• Strong sales ability.
• Superior internal and external customer service skills.
• Understand how to action queues within GDS.

The Goway Advantage:

At Goway Travel, we're more than just a company—we're a close-knit family that values inclusivity, diversity, and innovation. Here, you won't just be working with ordinary travel packages. Instead, you'll have the chance to connect globetrotters with some of the most exciting and unique destinations around the world.

We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide RRSP employer matching and ongoing training to help you stay ahead in the industry. Our comprehensive health benefits package ensures you're well-supported, and we offer opportunities for discounted worldwide travel.

You'll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.

How to Apply:

If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let's grow together. Apply Now today

*All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.*

Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.