IT Support Specialist

17 hours ago

Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. This is an excellent opportunity for a dedicated and customer-focused individual to provide top-notch technical support to our clients.

  • This role involves troubleshooting and resolving complex technical issues, both over the phone and remotely, to ensure minimal downtime and maximum productivity.
  • The ideal candidate will have extensive experience with Microsoft products, including Windows Server, O365, and Active Directory, as well as VMWare and Virtualization support.
  • Additionally, they should possess strong analytical and problem-solving skills, with the ability to communicate effectively with clients and internal stakeholders.
Responsibilities:
  • User account management (create, change, remove)
  • Security and Group Policy changes
  • Networking administration (router and switch administration, connectivity and internet)
  • Email setup and troubleshooting
  • Office 365 administration (creating new accounts, users, settings)
  • SharePoint administration (OneDrive access setup, permissions management)
  • Troubleshooting general issues (unavailable services, printing, performance)
  • Enrolment into Microsoft Intune and associated devices to Azure and local domains
  • Monitoring and maintaining daily backups via Datto
What We Offer:
  • A competitive salary package and annual appraisal
  • Paid vacation and sick leave (with quarterly sick leave conversion)
  • Medical, dental coverage, and life insurance from day one of employment
  • Financial assistance program
  • Mandatory government benefits and 13th month pay
  • Regular company events, work-life balance, and career growth opportunities

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