Knowledge Management Sr. Expert

Knowledge Management Sr. Expert

Job ID

237011

Posted

15-Sep-2025

Service line

Corporate Segment

Role type

Full-time

Areas of Interest

Data & Analytics, Digital & Technology/Information Technology, Project Management

Location(s)

Makati City - National Capital Region - Philippines

Job Description

The Knowledge Management (KM) Senior Expert plays a pivotal role in ensuring that an organization's knowledge assets are systematically captured, organized, managed, and shared to drive efficiency, productivity, and informed decision-making. Operating at a mid-senior to expert level, this role requires deep expertise in KM principles, documentation standards, and collaboration across functions.

The Senior Expert oversees the end-to-end knowledge lifecycle—from creation and governance to dissemination and continuous improvement. By acting as a catalyst for knowledge sharing, the role ensures that employees have timely access to accurate, relevant information while embedding a culture of continuous learning and process excellence.

Core Responsibilities

BAU – In case there is no projects and annual review activities

SOP Creation, Governance, and Audit

• • Lead the development, review, and enhancement of Standard Operating Procedures (SOPs) and process documentation.
• • Ensure all SOPs adhere to standard templates for consistency, clarity, and compliance.
• • Conduct annual reviews and audits of SOPs with operational teams to identify gaps, remove redundancies, and align with evolving requirements.
• • Guarantee documented processes comply with regulatory standards, industry best practices, and internal quality policies.

Process Mapping & Standardization

• • Design high-quality process maps that illustrate workflows, knowledge flows, and interdependencies.
• • Convert legacy or informal maps into standardized formats (e.g., BPMN).
• • Apply knowledge mapping techniques to identify expertise, locate gaps, and support organizational learning.

Service Catalogue Management

• • Maintain and update the Service Catalogue as the central repository of KM process documentation.
• • Conduct regular quality checks to ensure accuracy and usability of content.
• • Facilitate annual reviews with stakeholders to track updates, evaluate relevance, and highlight improvement areas.

Knowledge Sharing & Enablement

• • Champion knowledge sharing practices by linking KM initiatives with collaboration platforms and business systems.
• • Develop and deliver training, knowledge-sharing sessions, and workshops to enhance KM adoption.
• • Foster a knowledge-sharing culture by recognizing contributions and incentivizing participation

Stakeholder Engagement

• • Serve as a liaison between KM and functional teams to capture tacit knowledge and ensure alignment with business needs.
• • Partner with business units to implement tailored KM strategies, supporting account, platform, and project-specific requirements.
• • Act as a trusted advisor on knowledge and documentation standards.
• • Participate in governance meetings, working groups, and cross-functional alignment calls.

Audit, Compliance, and Continuous Improvement

• • Lead or support knowledge audits, quality reviews, and process validations
• • Monitor KM initiatives using analytics and KPIs to track adoption, impact, and value creation.
• • Drive continuous improvement by leveraging technology, innovation, and best practices.

Business-As-Usual (BAU) Tasks

• • In addition to project-based initiatives, the KM Senior Analyst is accountable for ongoing BAU activities that ensure consistency, accuracy, and operational excellence, including:
• • Regular KM System Maintenance: Update KM platforms with the latest content.
• • Knowledge Base Governance: Conduct periodic audits to ensure articles, SOPs, and FAQs remain current and relevant.
• • Document Lifecycle Management: Track document ownership and version control for timely reviews.
• • Support user requests and provide guidance to end-users on KM best practices.
• • Provide and conduct training and onboarding for new hires and teams.
• • Generate reports/ dashboards on KM usage, audit results, and compliance.
• • Facilitate knowledge transfer and retention activities.

Qualifications

Education

• • Bachelor's degree (BA/BS) from 4-year college or university required.

Experience:

• • Experience of min. 3 years in knowledge management, documentation governance, process mapping, or quality auditing.
• • Proven expertise in SOP creation, process maps, KM Platform tools such as but not limited to: SharePoint, Scribe, Service Now, BIC, Synthesia, Rise 360, etc.
• • Demonstrated success in managing quality reviews, transitions and knowledge transfers.
• • Continuously seeks opportunities to expand technical knowledge and apply innovative solutions.

Skills:

• • Technical Proficiency: Skilled in documentation tools, KM systems, analytics, and automation opportunities.
• • Analytical Thinking: Ability to interpret data, spot trends, and recommend actionable improvements.
• • Communication: Strong written and verbal communication, able to convey complex information clearly.
• • Organizational Skills: Excellent prioritization, project management, and multi-tasking abilities.
• • Attention to Detail: Ensures accuracy and compliance in documentation and audits.
• • Collaboration: Builds effective relationships across business units and levels of leadership.
• • Problem-Solving: Resolves issues with creative and structured solutions.
• • Adaptability: Thrives in fast-paced, dynamic environments with shifting priorities.
• • Strategic Mindset: Aligns KM initiatives with business goals to maximize value creation.

Company Perks and Benefits:

• • Government Mandated Benefits
• • Hybrid Work Setup
• • Paid Leaves (15 SL and 15 VL annually)
• • HMO with up to three free dependents
• • Life Insurance
• • Annual Performance Bonus
• • Annual Merit Increase

Why CBRE Business Services Organization (BSO):

When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.

At CBRE- Business services Organization (BSO), Our ambitious is for growth plan creating the space for dynamic colleagues to build a non-linear career path.

CBRE Business Services Organization (BSO) fosters a culture where we share commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational.

CBRE Business Services Organization (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2022 revenue). The company has approximately 130,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.