
Healthcare Industry Expansion Specialist
12 hours ago
As a Care/Provider Navigator, you will play a key role in expanding our presence in the healthcare industry. This position focuses on guiding and supporting providers, ensuring seamless onboarding, engagement, and collaboration for improved patient outcomes.
Key Responsibilities- Care Coordination (80%)
- Serve as the initial point of contact, ensuring a professional and welcoming patient experience.
- Collect, verify, and update patient information accurately while maintaining confidentiality.
- Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
- Manage patient records in EMR systems, adhering to HIPAA regulations.
- Respond to patient inquiries via phone, email, and chat with empathy and clarity.
- Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
- Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
- Provider Partnership (20%)
- Conduct provider outreach and present our value proposition to acquire provider partnerships
- High outbound call volume handling
- Maintain accurate outreach records in CRM
- Track and report KPIs (calls, emails, meetings, conversion rates)
- Share insights on prospect feedback and market trends to improve strategies
- Complete product & industry training
- Gain proficiency in CRM & outreach tools
- Develop a target account list and begin initial outreach
- Shadow sales calls to understand prospect pain points
- Conduct mock prospecting sessions for script refinement
- Proven experience in care coordination, especially in physical healthcare
- 1+ years of outbound sales experience (healthcare preferred)
- Strong cold-calling & email outreach skills
- Proficiency with CRM, LinkedIn Sales Navigator, and other relevant tools
- Excellent verbal and written communication skills
- Ability to thrive in a fast-paced, metrics-driven environment
- Competitive Salary: To be discussed during the interview
- Remote Work: Fully remote – work from anywhere
- Generous PTO: Ample paid time off to rest and recharge
- Direct Mentorship: Grow through guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Work and connect with professionals around the world
- Work-Life Balance: Flexible hours that support a healthy work-life balance
- Application
- Screening
- Top-grading Interview
- Skills Assessment
- Client Interview
- Job Offer
- Client Onboarding
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