Healthcare Documentation Specialist

13 hours ago


San Fernando, Central Luzon, Philippines beBeeDocumentation Full time ₱600,000 - ₱700,000
Medical Records Retrieval Specialist

We are seeking a highly skilled Medical Records Retrieval Specialist to join our team. This individual will be responsible for ensuring the accuracy and completeness of medical records retrieval, playing a pivotal role in the healthcare medical records retrieval process.

This position requires extreme attention to detail and strong organizational skills, as well as proficiency in Adobe Acrobat and PDF editing/combining tools.

The ideal candidate will have prior experience requesting health records from providers on behalf of healthcare companies, law firms, or related organizations, and possess excellent verbal and written communication skills.

We offer a dynamic work environment and opportunities for growth and development.


Key Responsibilities
  1. Provider Research & Identification
    • Determine all relevant healthcare providers associated with a client's treatment, beyond the main facility listed by the law firm.
    • Locate billing providers and related entities using tools such as Chartswap, prior request history, and direct provider calls.
  2. Request Creation & Quality Control
    • Review and correct incoming Release of Information (ROI) forms, which are incomplete or incorrect in approximately 90% of cases.
    • Create accurate base forms before assembling final submission packets.
  3. Request Assignment
    • Assign requests to appropriate records team members based on workload and utilization metrics.
  4. Handling Special Cases
    • Identify and escalate provider-specific requirements to the appropriate Client Success Manager.
    • Resolve missing or conflicting information by liaising directly with the law firm's case manager.
Requirements
  • Experience: Prior experience requesting health records from providers on behalf of healthcare companies, law firms, or related organizations.
  • Attention to Detail: Extreme accuracy is essential.
  • Technical Skills: Proficiency in Adobe Acrobat and PDF editing/combining tools.
  • Communication: Strong verbal and written communication skills.


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