Senior Unix/SQL Application Support Specialist

1 day ago


Taguig, National Capital Region, Philippines beBeeApplication Full time $40,000 - $80,000
Job Title

We are seeking a highly skilled Application Support Specialist to join our team.

This is an exciting opportunity to work with a talented group of professionals and contribute to the success of our organization.

About the Role

The successful candidate will be responsible for providing technical production support activities on in-scope applications. This includes but is not limited to: Incident Management, Problem Management, Service Request Management, and Service Management.

The ideal candidate will have strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Responsibilities
  • Act as a point of contact between the client and the application support center
  • Monitor jobs, production processes, systems availability, latency and overall system health
  • Create Incidents / Service Requests /Problem ticket and assign to teams
  • Create application incident reports
  • Perform initial analysis and resolution for the layers defined in scope
  • Establish understanding of application, platform layers defined in scope
  • Analyze, identify issues, conduct investigation of functional/technical bugs, service failures, operational problems and provide acceptable workaround or resolutions to identified issues/defects
  • Evaluate further to L3 within a reasonable period with analysis and findings
  • Triage, resolve, and conduct RCA
  • Handle major incidents and joined SWAT calls
  • Identification, classification, prioritization, and remediation of system issues
  • Produce reports on defect/problem reporting data
  • Build tools or establish processes to quickly triage issues and discover failures across the technology stack
Requirements
  • Intermediate level on Unix, SQL/Oracle, Technical Application Support (Level 2) experience
  • Bachelor's Degree Computer related
  • Fundamental level on Java, Microservices, PCF (Pivotal cloud foundry) Monitoring Tools - Splunk, Dynatrace, Catchpoint, APM etc.
  • ITIL certification
  • Familiarity with ServiceNow Automation and ticketing
What We Offer
  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to acquire new knowledge and skills to progress your career
  • Engaging culture that promotes work-life balance and personal effectiveness


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