Expert Data Support Technician

2 days ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱600,000 - ₱1,200,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. This individual will be responsible for providing expert-level technical support and rapid issue resolution for complex analytics workloads.

The successful candidate will bridge deep technical expertise with a customer-focused mindset to serve as a trusted escalation point for Level 2 support. They will collaborate closely with Engineering, Product, and DevOps teams to ensure smooth operation and continuous improvement of the platform, ultimately driving high customer satisfaction and retention.

  • Serve as front-line support for Level 2 escalations involving query performance, workload management, data ingestion, and system behavior across massively parallel processing architecture.
  • Reproduce customer issues in lab environments, analyze root causes, and recommend effective solutions.
  • Utilize diagnostic tools and logs to isolate and resolve performance and stability issues.
Key Responsibilities
  • Own critical support tickets through to resolution, providing clear and timely communication and ensuring high customer satisfaction.
  • Assist enterprise customers with hybrid deployments spanning public cloud (AWS, Azure) and on-premises appliances.
  • Share proactive guidance on best practices for workload optimization, schema design, and resource allocation.
Requirements
  • 3+ years in technical support, systems engineering, or Site Reliability Engineering (SRE) roles supporting SQL-based data platforms.
  • Strong proficiency in SQL with the ability to write and understand complex queries including joins, subqueries, and analytic functions.
  • Solid experience in Linux/Unix system administration, performance monitoring, and scripting (Bash, Python).
  • Deep understanding of distributed database concepts including compute nodes, storage layers, networking, and alerting systems.
  • Exposure to hybrid cloud architectures and cloud infrastructure (AWS, Azure), especially networking, security groups, and storage.
Desired Skills
  • Advanced SQL skills
  • LINUX/UNIX expertise
  • Scripting proficiency
  • Distributed databases knowledge
  • Cloud infrastructure familiarity

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