Healthcare Account Specialist

7 days ago


Tanauan, Calabarzon, Philippines beBeeHealthcare Full time ₱35,000 - ₱45,000

Healthcare Account Specialist

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Our organization is seeking a highly skilled Healthcare Account Specialist to manage and resolve complex healthcare account issues effectively. The ideal candidate will have extensive knowledge of AthenaOne EMR software and experience in handling collections accounts.

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Responsibilities:

  • Resolve customer inquiries and complaints related to their healthcare accounts in a timely and efficient manner.
  • Utilize expertise in AthenaOne EMR system to navigate customer accounts, identify and address discrepancies, and implement resolutions.
  • Maintain accurate and detailed records of customer interactions, transactions, and account updates in our database.
  • Stay updated on industry trends, regulatory requirements, and best practices in healthcare account management to enhance service delivery and client satisfaction.
  • Collaborate with internal teams to ensure seamless communication and effective resolution of customer issues.
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Requirements:

  • Proven experience in customer service, preferably in a healthcare environment, with in-depth knowledge of AthenaOne EMR software.
  • Demonstrated experience in handling collections accounts and familiarity with collections practices and regulations.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and effectively.
  • Strong problem-solving skills and the ability to think critically to resolve customer issues and concerns.
  • Proficiency in using computer applications and software, including MS Office Suite and customer relationship management (CRM) systems.


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