
Healthcare Document Acquisitions Specialist
7 days ago
This key role plays a vital part in the medical records retrieval process.
Key Responsibilities
- Provider Identification and Research
- Determine relevant healthcare providers associated with client treatment, beyond main facilities listed by legal firms.
- Locate billing providers using tools like Chartswap, prior request history, and direct provider calls.
- Input identified providers into administration application.
- Review and correct incoming Release of Information forms which are often incomplete or incorrect.
- Create accurate base forms before assembling submission packets.
- Conduct thorough quality assurance checks for each packet, ensuring all required components are accurate and complete.
- Assign requests to records team members based on workload and utilization metrics.
- Identify and escalate provider-specific requirements to Client Success Managers.
- Resolve missing or conflicting information by liaising directly with law firm's case managers.
- Prior experience requesting health records from providers on behalf of healthcare companies, legal firms, or related organizations.
- Extreme attention to detail is essential; errors can cause significant delays.
- Proficiency in Adobe Acrobat and PDF editing/combining tools.
- Strong verbal and written communication skills with a proactive problem-solving mindset.
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