Chief Knowledge Officer

2 weeks ago

Taguig, National Capital Region, Philippines beBeeManagement Full time $17,000 - $22,000
Job Opportunity:

We are seeking an experienced Knowledge Manager to lead and manage the knowledge management function in our organization.

The ideal candidate will possess exceptional technical acumen, a keen eye for linguistic precision, and the ability to translate complex technical concepts into clear, actionable knowledge for diverse audiences.

Responsibilities include:

  • Defining and Implementing Strategy: Developing and implementing the IT knowledge management strategy and processes.
  • Process Governance: Acting as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  • Knowledge Framework: Developing and managing the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
  • Cycle Oversight: Overseeing the entire knowledge article lifecycle, from acquisition and creation to storage, organization, distribution, and utilization.
Requirements:
  • Leadership Experience: Minimum of 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • Hands-on Experience: At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
  • KCS Methodology: Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.
  • Content Quality Assurance: Demonstrated experience in technical writing, editing, and content quality assurance.

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