Chief Experience Officer

1 day ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time $80,000 - $120,000
Job Opportunity: Chief Experience Officer

This role is a strategic leadership position responsible for driving satisfaction, loyalty, and operational excellence throughout the customer journey. We are seeking an experienced and proactive leader to own the end-to-end customer experience and define scalable customer success strategies.

Key Responsibilities:
  • Owning the end-to-end customer experience and defining scalable customer success strategies to support growth.
  • Establishing and tracking key performance indicators, processes, and team goals aligned with business objectives.
  • Building, managing, and mentoring a high-performing customer success team, including support, aftersales, and service coordination.
Sales Enablement & Channel Coordination:
  • Enabling consultative sales processes through client communications across various platforms.
  • Overseeing accurate and timely quote and invoice creation using Shopify and other tools.
  • Supporting third-party and social commerce sales channels in coordination with marketing and sales teams.
Post-Sales Operations & Aftersales Support:
  • Managing client onboarding and equipment setup, coordinating installations with technical service partners.
  • Responding to customer inquiries regarding product use, service needs, and ongoing support.
  • Facilitating additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
Shipping, Damage, and Returns Management:
  • Leading customer communications related to logistics, damages, and return claims.
  • Working with logistics teams to ensure fast, clear resolutions and optimizing related processes.
Process Improvement:
  • Monitoring recurring operational pain points and identifying opportunities for automation or process streamlining.
  • Collaborating cross-functionally to implement improvements that enhance internal efficiency and client experience.

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