Strategic Knowledge Architect

18 hours ago

Mandaue City, Central Visayas, Philippines beBeeKnowledge Full time $1,700 - $2,200
Job Description

The role of a Knowledge Manager is to develop and implement strategies for the organization's knowledge management ecosystem, leveraging ITIL v4 and KCS v6 methodologies. This leader will be responsible for overseeing the entire knowledge article lifecycle, from acquisition and creation to storage, organization, distribution, and utilization.

  • Key Responsibilities:
  • To define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles.
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.

This position requires technical acumen, linguistic proficiency, and excellent communication skills to engage, influence, and build strong relationships with technical teams, business stakeholders, and leadership.

Required Skills and Qualifications
  • Experience:
  • Minimum 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.
  • Demonstrated experience in technical writing, editing, and content quality assurance.
  • Certifications:
  • ITIL v4 Foundation certification required; ITIL v4 Managing Professional or Strategic Leader preferred.
  • KCS v6 Practices certification preferred.
  • Skills & Competencies:
  • Technical Acumen: In-depth knowledge of operating systems, hardware, networking, and IT security concepts.
  • Linguistic Proficiency: Exceptional command of the English language, including advanced grammar, syntax, punctuation, and style.
  • Process & Methodologies: Expert-level understanding and practical application of ITIL v4 and KCS v6 principles and practices.
  • Communication & Collaboration: Excellent written and verbal communication skills.
  • Analytical & Problem-Solving: Strong analytical skills to interpret data, identify knowledge gaps, and drive continuous improvement.
Benefits

Keywords Studios offers a Great Place to Work certified work environment, remote work options, and global exposure opportunities.

Other Information

This is a mid-senior level, full-time position in the IT Services and Consulting industry.

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