Customer Service Expertise in Technical Support

1 day ago

General Santos, Soccsksargen, Philippines beBeeTechnical Full time ₱30,000 - ₱45,000
Job Opportunity:

We are seeking a skilled Technical Support Specialist to join our team. In this role, you will provide first-level support for technical issues in a contact center environment.

Key Responsibilities:
  • Respond to technical support calls, emails, or chats from customers, offering expert advice and guidance.
  • Troubleshoot hardware, software, and connectivity problems, using your analytical skills to identify solutions.
  • Guide customers through step-by-step solutions and product configurations, ensuring they have the tools and knowledge needed to succeed.
  • Escalate unresolved issues to higher-level support teams, collaborating with colleagues to deliver exceptional customer service.
  • Document all interactions and solutions in a ticketing system, maintaining accurate records and facilitating future reference.
Requirements:
  • Must be 18 years or older.
  • High school Diploma/GED or equivalent.
  • 1-2 years of experience in technical support or IT helpdesk roles within a contact center.
  • Strong knowledge of operating systems, browsers, and common software applications.
  • Excellent communication and interpersonal skills, with the ability to explain complex concepts in simple terms.
  • Fluent in English language.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

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