
Email Deliverability Specialist
1 week ago
The role of the Deliverability Expert involves researching and resolving delivery and deliverability challenges for our clients, thereby enhancing their sending reputations and overcoming issues with blocklists, spam traps, and ISPs.
This position requires strong analytical skills, a hands-on approach to researching and diagnosing deliverability issues, and a basic understanding of authentication protocols (SPF, DKIM, DMARC) and global privacy and anti-spam laws (GDPR, CASL, CAN-SPAM).
We're looking for someone who is passionate about revenue growth, has empathy for our clients, and enjoys working in a fast-paced customer-facing team environment.
Key Responsibilities:- Research and resolve delivery and deliverability challenges for clients
- Assist clients with blocklists, spam traps, and issues with ISPs
- Help clients produce schedules for email warmup and monitor their progress
- Monitor client email metrics and help improve their sending reputations
- 1+ years experience in a customer-facing team
- Likes the hands-on aspect of researching and diagnosing deliverability issues
- Familiarity with 3rd party email deliverability tools (Mailgun, MXToolbox, etc.)
- Basic understanding of authentication protocols (SPF, DKIM, DMARC)
- Understanding of global privacy and anti-spam laws (GDPR, CASL, CAN-SPAM, etc.)
- Strong empathy for clients and passion for revenue growth
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