Remote Customer Experience Associate

1 week ago

Barcelona, Philippines beBeeCustomer Full time ₱3,600,000 - ₱4,800,000
About the Role

We're looking for dedicated professionals to support our customer service initiatives. In this role, you'll assist customers with enquiries and provide exceptional service.

This is an excellent opportunity to contribute to high-impact projects and create memorable customer experiences. Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within 80km of our location.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

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