
Remote Customer Support Representative
1 week ago
Job Description
We are seeking a skilled professional to join our remote team as a Customer Service Associate. You will be responsible for providing exceptional support to customers through various communication channels, including chat, email, and ticketing systems.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner
- Troubleshoot and resolve technical issues with a focus on customer satisfaction
- Use translation tools effectively to support non-English speaking customers
- Provide clear instructions and solutions in a friendly, patient, and professional tone
- Escalate complex issues to the appropriate teams when necessary
- Accurately log customer interactions and feedback for quality and improvement
Requirements
- At least 1 year of experience in customer or technical support (remote or on-site)
- Fluent in English (written and verbal); additional languages are an asset
- Strong problem-solving skills and a calm approach under pressure
- Reliable internet connection and a distraction-free work environment
Benefits
- Competitive compensation package
- Supportive and collaborative team culture
- Ongoing training and career development opportunities
- Opportunity to work with modern technology and innovative products
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