Remote Customer Experience Specialist

1 week ago

Barcelona, Philippines beBeeService Full time ₱80,000 - ₱150,000
Job Description">

Overview

MCI, a leading provider of business process outsourcing services, is seeking an enthusiastic Customer Service Representative to support our range of customer service initiatives. In this role, you will be responsible for assisting customers with enquiries and providing exceptional service.

This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you are a natural problem solver who thrives on creating memorable customer experiences, we encourage you to apply.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently;
  • Resolve customer issues on the first call through effective problem-solving;
  • Research and retrieve information across systems to support customer needs;
  • Accurately document interactions and process claims;
  • Guide customers through options to find the best solutions;
  • Follow scripts, policies, and procedures while using available resources;
  • Protect customer privacy and handle sensitive information appropriately;
  • Escalate complex issues to the appropriate team members;
  • Stay current with training, updates, and program knowledge;
  • Maintain consistent attendance and adhere to scheduling requirements.
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