Industry-Leading Customer Support Specialist

3 days ago

Calamba, Calabarzon, Philippines beBeeSupport Full time ₱360,000 - ₱480,000
Customer Support Role Overview

This is a Contractual position supporting Australian-based users via various channels. As part of our Customer Support Team, you will provide exceptional service as the first contact point for our users.

Key Responsibilities:
  • Respond to inbound calls within an acceptable timeframe and resolve inquiries efficiently.
  • Make outbound calls when necessary to address customer issues.
  • Adopt a 'First Time Right' mindset to resolve inquiries on the spot where possible.
  • Manage a queue of tickets with competing priorities and triage or action tickets via email or chat.
  • Escalate tickets with all relevant information to the appropriate internal team or third-party partner.
Required Skills and Qualifications:

To excel in this role, you will need:

  • Bachelor's Degree in any relevant field.
  • Minimum 2 years of customer-facing experience in a support or help desk role, ideally in finance-related areas.
  • Lending experience, particularly in consumer-facing or phone-based settings.
  • Excellent English communication skills, both verbal and written.
  • Technical proficiency and ability to navigate new systems.
  • Customer service and interpersonal skills, with a proactive approach.
  • Strong analytical and problem-solving abilities.
  • Effective organization and time management skills, allowing you to thrive in a dynamic environment.
Benefits:
  • A competitive salary range.
  • A schedule that includes Monday to Friday work hours.
  • Ongoing opportunities for professional growth and development.
About Us:

We are committed to creating a positive and inclusive workplace culture. Our organization values diversity and promotes equal employment opportunities for all applicants.

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