Technical Support Specialist

2 days ago

Calamba, Calabarzon, Philippines beBeeSupport Full time ₱100,000 - ₱120,000
Job Description:

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a highly motivated Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing first-level technical support via phone, chat, or email to customers experiencing technical issues with hardware, software, and connectivity.

Your primary goal will be to troubleshoot problems and provide step-by-step solutions to resolve these issues efficiently. You will also be responsible for documenting all technical issues and resolutions in our system.

Key Responsibilities:
  • Provide first-level technical support via phone, chat, or email.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions.
  • Document all technical issues and resolutions in our system.
Requirements:

To be successful in this role, you must possess excellent communication skills and the ability to work effectively in a fast-paced environment. You should also have a basic understanding of computer systems and troubleshooting.

The ideal candidate will be highly motivated and dedicated, with strong analytical and problem-solving skills. Previous experience in a tech support or IT helpdesk role is a plus.

Benefits:

We offer a competitive compensation package, including HMO coverage and dental benefits. Our team members enjoy flexible working hours, regular meal breaks, and opportunities for career growth and learning.

We also offer a range of allowances, including rice, clothing, laundry, and meals. Our employee shuttle services make it easy to get to work, and our company retreats and off-site events foster a sense of community and teamwork.

About MCI:

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

We pride ourselves on being an equal opportunity employer, committed to diversity and inclusion. All aspects of employment at MCI are based solely on merit and qualifications.

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